1 Winbet Privacy Policy – Malaysian Player Data Protection

Welcome to the 1 winbet Privacy Policy page. This document clearly explains how our platform handles your personal information — from the moment you register an account through every use of our Sports Betting, slots, Live Casino or poker services.

1 winbet operates exclusively for the Malaysian market and is committed to upholding sound data protection principles to ensure the privacy of all our members is respected and safeguarded. Your trust is our most valuable asset, and we do not take this responsibility lightly.

This Privacy Policy is written in English and applies to all members accessing the 1 winbet platform from Malaysia. All transactions are conducted in Malaysian Ringgit (MYR) and all supported payment methods are local Malaysian options, including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX via Maybank2u or CIMB Clicks.

1 winbet collects various types of information from our members. Below is a full breakdown of the data categories we collect and the purpose of each:

We only collect data that is strictly necessary to provide our services to you. We do not collect irrelevant information or data beyond what is required for the operation of the 1 winbet platform.

1 winbet collects your personal data through several key channels:

• During account registration: You provide basic personal details such as your name, phone number and email address directly through the registration form on our platform.
• During identity verification (KYC): When you request your first withdrawal, or when account activity requires verification, we may ask for a copy of a valid proof of identity such as your MyKad.
• During financial transactions: Information relating to deposits and withdrawals made via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX is collected automatically for financial record-keeping and payment processing purposes.
• During platform use: Your Sports Betting activity — including Malaysia Super League football matches, BWF badminton betting, cricket, e-sports and slots — is automatically recorded by our systems as part of normal platform operations.
• Through cookies and tracking technologies: Technical information such as your IP address, device type and usage patterns is collected automatically as you browse the 1 winbet platform.
• Through support interactions: When you contact our support team via live chat or email, the content of those communications is recorded for training and service improvement purposes.

The data we collect is used solely for legitimate purposes directly related to the operation of the 1 winbet platform. Below is a full list of the purposes for which your data is used:

• Account operations and identity verification: To ensure every account is unique, legitimate and held by an individual who meets the eligibility requirements to use the 1 winbet platform.
• Payment processing: Processing deposits you make via Malaysian e-wallets such as Touch 'n Go, GrabPay or DuitNow, as well as withdrawals of winnings to your account, securely and accurately.
• Provision of betting and gaming services: Powering all platform functions, including the in-play Sports Betting, slots and Live Casino features you use every day.
• Security and fraud prevention: Detecting and preventing unauthorised access, fraud, money laundering and any activity that violates the 1 winbet platform's Terms & Conditions.
• Responsible gaming: Monitors members' gaming patterns to identify early signs of gambling problems and offer appropriate support to those who need it.
• Service communications: Sending important notifications related to your account, transactions, changes to our terms, or security information relevant to your use of the platform.
• Platform improvements: Analysing aggregated usage patterns (without identifying individuals) to improve user experience, technical performance and content on the 1 winbet platform.
• Legal compliance: To fulfil applicable legal and regulatory obligations, including financial reporting requirements to relevant authorities where mandated by law.

1 winbet does not use your personal data for third-party marketing purposes or to build user profiles for sale to advertisers. Any marketing communications we send you relate exclusively to products and promotions within the 1 winbet platform itself.

1 winbet does not sell, rent or disclose members' personal data to third parties for commercial purposes. However, there are limited situations where we may need to share certain data with specific parties for legitimate operational purposes:

• Payment processors: Payment gateways that process your transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX are required to receive the necessary transaction details to securely process your deposits and withdrawals. These payment processors are governed by their own privacy policies and strict financial security standards.
• Technology service providers: Companies that provide technical infrastructure services to 1 winbet — such as cloud services, platform analytics, and cybersecurity tools — may process some of your technical data. All such providers are required to comply with strict data protection agreements.
• Game providers: Slots and Live Casino providers such as Pragmatic Play and PG Soft may receive session data required to run games correctly. They do not receive your personally identifiable information.
• Legal authorities: 1 winbet will disclose personal data to Malaysian government authorities or law enforcement agencies only when required to do so by law, court order or official directive from the relevant authority.

1 winbet takes appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental disclosure, alteration or destruction.

Key security measures we have implemented on the 1 winbet platform include:

• 256-bit SSL Encryption: All data transmitted between your device and 1 winbet's servers is encrypted using the same Transport Layer Security (TLS) technology used by banking institutions in Malaysia.
• Stored data encryption: Sensitive personal data such as identity information and payment details are stored in encrypted form within our databases.
• Multi-layered access controls: Only 1 winbet staff with a legitimate business need are permitted to access members' personal data, and all access is logged in detail.
• Continuous security monitoring: Our automated monitoring system operates 24 hours a day to detect and flag any suspicious activity or attempted intrusions.
• Regular security audits: The 1 winbet platform undergoes regular security assessments by independent experts to identify and address any vulnerabilities before they can be exploited.

Data retention period: 1 winbet retains members' personal data for as long as the account remains active and for any period thereafter required by applicable law following account closure. Data that is no longer needed will be deleted or anonymised in accordance with secure data management procedures.

The 1 winbet platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyse platform performance. Cookies are small data files stored in your web browser.

Types of cookies used by 1 winbet:

• Session cookies: Required to maintain your login session while using the platform. These cookies are deleted automatically when you close your web browser.
• Preference cookies: Storing your preferences such as interface language and display settings to ensure a consistent experience every time you visit the 1 winbet platform.
• Security cookies: Helps detect suspicious activity and protects your account from unauthorised access.
• Analytics cookies: Helping us understand how members use the 1 winbet platform in aggregate — such as the most frequently visited pages and time spent — for platform improvement purposes, without identifying individual users.

You can manage cookie usage through your web browser settings. However, disabling certain cookies may affect the functionality of some 1 winbet platform features, including the ability to stay logged in or use certain security features.

As a 1 winbet platform member, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team by email at support@1winbet-khelo.com.

1 winbet will respond to any privacy rights request within 30 business days of receipt. In some cases, we may require additional information to verify the requester's identity before processing the request.

The 1 winbet platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If you are a parent or guardian who has found that your child under 18 has registered an account on 1 winbet, please contact our support team immediately at support@1winbet-khelo.com. We will take prompt action to close the account and delete all related data without delay.

The 1 winbet platform may contain links or references to third-party services such as payment providers or game providers. This Privacy Policy applies solely to the 1 winbet platform itself and does not cover the privacy practices of any third party.

When you use payment methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX to make deposits or withdrawals, you will be interacting with those respective payment platforms, each of which has its own privacy policy. 1 winbet is not responsible for the privacy practices of these third-party payment providers or game providers.

We encourage members to read and understand the privacy policy of each third-party platform they use alongside 1 winbet.

1 winbet reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. We are committed to notifying members of any material or significant changes.

How we notify members of amendments:

• Email notification to your registered email address for any significant amendments that directly affect your privacy rights.
• An in-platform notice during your next login session after the amendment is published.
• Update the "Last Updated" date displayed at the top of this document and in the summary box.

We encourage you to review this Privacy Policy page periodically to stay informed about how 1 winbet handles your personal data. Continued use of the platform after any amendments are published will be considered your acceptance of the updated policy.

If you have any questions, concerns or complaints regarding this Privacy Policy or how 1 winbet handles your personal data, please contact us through the following channels:

• Email: support@1winbet-khelo.com — for privacy enquiries, data access requests or complaints relating to the handling of personal data.
• Live chat: Available directly on the 1 winbet platform, 24 hours a day, 7 days a week, including Malaysian public holidays.

Our team, which includes Bahasa Melayu-speaking staff, is ready to assist you with any privacy-related enquiries. We are committed to responding to all enquiries within 2 business days and resolving any formal complaints within 30 business days.

We value your feedback as it helps us continuously improve our data protection practices for the benefit of all 1 winbet platform members.